Algemene voorwaarden

Terms of Service

Welcome to Remnant. The terms “we”, “us” and “our” refer to Remnant. Remnant operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a convenient shopping experience (the “Services”). Remnant is powered by Shopify, which allows us to provide these Services to you.

These Terms of Service, together with any policies referred to in these Terms (the “Terms” or “Terms of Service”), explain your rights and responsibilities when using our Services.

Please read these Terms of Service carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree with these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in the country or region where you live. You also give us permission to allow any minors under your care to use the Services on devices that you own, purchase or control.

To use the Services, including browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing information, delivery address and payment details.

You confirm that all information you provide to us is accurate, current and complete, and that you have the right to provide this information.

You are responsible for keeping your account login details secure and for all activity that takes place through your account. You may not transfer, sell, assign or give your account to another person.

SECTION 2 – OUR PRODUCTS

We do our best to provide accurate information and images of our products and services in our online store. However, please note that product colours or appearance may look different on your screen depending on the device you use and its settings.

We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or be exactly the same as shown or described in our online store.

Product descriptions may be changed or updated at any time without prior notice. We also reserve the right to discontinue any product at any time and to limit the quantity of products we offer to any person, geographic region or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase a product. Remnant reserves the right to accept or refuse your order for any reason.

Your order is only accepted once Remnant has confirmed the order. Payment must be received and processed before your order is accepted.

Please review your order carefully before submitting it, as we may not be able to process cancellation requests after an order has been accepted.

If we are unable to accept, change or cancel an order, we will try to contact you using the email address, billing address or telephone number you provided when placing the order.

Purchases can only be returned or exchanged in accordance with our Return & Refund Policy [LINK].

You confirm that your purchases are for personal or household use and are not intended for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts and promotions may change without prior notice.

The price charged for a product or service is the price shown at the time the order is placed and will also be stated in your order confirmation email.

Unless stated otherwise, prices do not include taxes, shipping and handling costs, or customs and import duties.

Prices in our online store may differ from prices in physical stores or other online stores operated by third parties.

From time to time, we may offer promotions through our Services. These promotions may have their own terms and conditions. If there is a conflict between the terms of a promotion and these Terms of Service, the terms of the promotion will apply.

You agree to provide accurate, complete and up-to-date purchase, payment and account information for all purchases made through our store.

You agree to keep your account information up to date, including your email address, credit card number and expiration date, so that we can complete your transactions and contact you when necessary.

You confirm that:

The credit card information you provide is accurate and complete.
You are authorised to use the credit card for the purchase.
Any charges made by you will be accepted by your credit card provider.
You will pay all charges at the stated prices, including shipping and handling costs and any applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not responsible for delays in shipping or delivery. All delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing or events outside of our control.

Once we hand the products over to the shipping carrier, the risk of loss and responsibility for the products passes to you.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to our trademarks, brand name, text, displays, images, graphics, product information, videos, audio, design, selection and arrangement of content, are owned by Remnant, its affiliates or its licensors and are protected by copyright, trademark and other intellectual property laws.

These Terms allow you to use our Services for personal and non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from our Services without our prior written permission.

Unless expressly stated in these Terms, nothing gives you a licence or any other rights to use any patent, trademark, copyright or other intellectual property belonging to Remnant, Shopify or any third party.

Unauthorised use of the Services may violate intellectual property laws. All rights not expressly granted in these Terms are reserved by Remnant.

The names, logos, product names, service names, designs and slogans of Remnant are trademarks of Remnant or its affiliates or licensors. You may not use these trademarks without prior written permission from Remnant.

Shopify's name, logo, product names, service names, designs and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs and slogans displayed through the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools offered by third parties as part of our Services. We do not control or have input into these tools.

You acknowledge and agree that these tools are provided “as is” and “as available”, without warranties or guarantees of any kind and without our endorsement.

We are not responsible for any issues or losses resulting from your use of optional third-party tools.

Any use of optional tools provided through our website is entirely at your own risk. You should make sure that you understand and agree to the terms under which these tools are provided by the relevant third-party providers.

We may introduce new features through our Services in the future, including new tools and resources. These new features will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain materials and links to websites operated or provided by third parties, including third-party features and services.

We are not responsible for reviewing or evaluating the content, accuracy or reliability of third-party websites or materials.

If you choose to leave our website to access third-party websites or materials, you do so at your own risk.

We are not responsible for any loss or damage related to your access to third-party websites or your purchase or use of products, services, resources or content from third parties.

Please review the policies and practices of third parties carefully before entering into any transaction with them.

Any complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Remnant is powered by Shopify, which allows us to provide our Services to you.

However, all sales and purchases made through our store are directly between you and Remnant.

By using our Services, you acknowledge and agree that Shopify is not responsible for any part of a transaction between you and Remnant, including any injury, damage or loss related to products or services purchased from Remnant.

You agree to release Shopify and its affiliates from any claims, damages or liabilities arising from or related to your purchases and transactions with Remnant.

SECTION 10 – PRIVACY POLICY

All personal information we collect through our Services is subject to our Privacy Policy, which you can view here [LINK].

Certain personal information may also be subject to Shopify's Privacy Policy, which you can view here [LINK].

By using our Services, you acknowledge that you have read and understood these privacy policies.

Because our Services are hosted by Shopify, Shopify collects and processes certain personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be sent to and shared with Shopify and third-party providers located in countries outside of your country of residence in order to provide the Services to you.

Please review our Privacy Policy [LINK] for more information about how we, Shopify and our partners use your personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email or otherwise provide us with ideas, suggestions, feedback, reviews, proposals or other content (“Feedback”), you give us a permanent, worldwide, royalty-free and transferable licence to use, reproduce, modify, publish, distribute and display that Feedback in any format and for any purpose, including commercial purposes.

We may use this licence to operate, provide, evaluate, improve and promote our Services and to fulfil our obligations and exercise our rights under these Terms of Service.

You also confirm that:

You own or have all necessary rights to the Feedback you provide.
You have disclosed any compensation or incentives you received in connection with your Feedback.
Your Feedback complies with these Terms of Service.

We are not required to keep your Feedback confidential, pay you for your Feedback or respond to your Feedback.

We may review, edit or remove Feedback that we believe, at our discretion, is unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise inappropriate, or that violates the intellectual property rights of another party or these Terms of Service.

You agree that your Feedback will not violate the rights of any third party, including copyright, trademark, privacy, personal rights or other property rights.

You also agree that your Feedback will not contain defamatory, unlawful, abusive or obscene content, or any virus or other malware that could affect the operation of our Services or related websites.

You may not use a false email address, pretend to be another person or otherwise mislead us or third parties about the source of Feedback.

You are solely responsible for the Feedback you provide and its accuracy. We do not accept responsibility or liability for Feedback posted by you or any third party.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on or through our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping costs, delivery times or product availability.

We reserve the right to correct any errors, inaccuracies or omissions and to update or change information at any time without prior notice.

We may also cancel orders if information is found to be incorrect, including after you have submitted an order.

SECTION 13 – PROHIBITED USE

You may only access and use our Services for lawful purposes.

You may not use our Services:

a. For any unlawful or harmful purpose.

b. To violate any applicable laws, regulations or local rules.

c. To infringe or violate our intellectual property rights or the intellectual property rights of others.

d. To harass, abuse, insult, harm, defame, intimidate or discriminate against our employees or other people.

e. To provide false or misleading information.

f. To send, receive, upload, download, use or reuse material that does not comply with these Terms of Service.

g. To send or allow the sending of advertising or promotional material, including spam, junk mail or chain letters.

h. To impersonate or attempt to impersonate another person or entity.

i. To engage in any other behaviour that may restrict or interfere with another person's use of the Services or that may cause harm to Remnant, Shopify or users of the Services.

You also agree not to:

a. Upload or transmit viruses or other harmful code that may affect the functionality or operation of the Services.

b. Reproduce, duplicate, copy, extract, sell, resell or exploit any part of the Services.

c. Collect or track the personal information of others.

d. Spam, phish, pharm or otherwise misuse the Services.

e. Use robots, spiders, scraping tools, data collection or extraction tools, automated devices or processes, AI tools or other automated or manual methods to access the Services.

f. Interfere with, bypass or attempt to bypass any security or authorisation features or other measures used to restrict access to the Services.

We reserve the right to suspend, disable or terminate your account at any time without prior notice if we determine that you have violated any part of these Terms of Service.

SECTION 14 – AGENTS

14.1

This section (“Agent Terms”) applies if you use, allow, enable or permit an Agent to access, use or interact with our Services.

An “Agent” means any software or service that takes action automatically or semi-automatically on behalf of a person or entity and that may operate through or with a person's device without direct supervision.

14.2

An Agent may not access, use or interact with our Services unless it identifies itself at all times and follows the requirements in Section 14.4 below.

An Agent may also not access, use or interact with our Services if we have asked the Agent to stop accessing, using or interacting with any part of our Services.

14.3

We may limit, including through technical measures, whether and how an Agent can access, use or interact with our Services.

14.4

Agents must:

i. Clearly identify in all HTTP/HTTPS requests that the request comes from an Agent and provide the Agent's name by including “Agent/[agent name]” in the user-agent string.

ii. Not hide or disguise the fact that access, use or interaction comes from an Agent, including by imitating human behaviour or interaction patterns or by completing or bypassing CAPTCHAs or other measures designed to distinguish computers from people.

iii. Answer truthfully when asked whether an interaction comes from a human or a computer.

iv. Not bypass or avoid any measures intended to block, limit, change or control how Agents access, use or interact with the Services.

SECTION 15 – TERMINATION

We may terminate these Terms of Service or your access to the Services, or any part of them, at any time at our discretion and without prior notice.

You remain responsible for any amounts owed up to the date of termination.

The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions that are intended to remain in effect after termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

The information provided on or through our Services is made available for general information purposes only.

We do not guarantee that this information is accurate, complete or useful. Any reliance you place on this information is at your own risk.

We are not responsible for any loss or damage resulting from your reliance on such information.

Unless expressly stated otherwise by Remnant, the Services and all products offered through the Services are provided “as is” and “as available”, without warranties or guarantees of any kind, whether express or implied.

This includes, where permitted by law, implied warranties of merchantability, suitability for a particular purpose, durability, title and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Some jurisdictions do not allow certain warranty exclusions or limitations, so some of these exclusions may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Remnant, our partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, as well as Shopify and its affiliates, will not be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind.

This includes, but is not limited to, lost profits, lost income, lost savings, loss of data, replacement costs or similar damages, whether based on contract, negligence, strict liability or otherwise.

This limitation applies to damages arising from your use of the Services or products purchased through the Services, or any other claim related to your use of the Services or any product.

This also includes errors or omissions in content, or any loss or damage resulting from the use of the Services or any content or product made available through the Services, even if we have been advised that such damage may occur.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Remnant, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, resulting from or related to:

Your violation of these Terms of Service or any documents referred to in them.
Your violation of any law or the rights of a third party.
Your access to or use of the Services.

We will notify you of any claim that may be covered by this indemnification.

However, failure to notify you promptly will not remove your obligations unless you are materially harmed as a result.

We may take control of the defence and settlement of such a claim at your expense, including choosing legal counsel. We will not settle any claim that requires you to accept non-monetary obligations without your consent, which may not be unreasonably withheld.

You agree to cooperate with the defence of any claims, including by providing relevant documents.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will still be enforced to the fullest extent permitted by applicable law.

The unenforceable part will be considered separate from these Terms of Service and will not affect the validity or enforceability of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

If we do not exercise or enforce any right or provision of these Terms of Service, this does not mean that we have waived that right or provision.

These Terms of Service and any policies or operating rules posted by us on this website or relating to the Services form the entire agreement between you and us.

They replace all previous or current agreements, communications and proposals, whether written or spoken, including previous versions of these Terms of Service.

Any uncertainty in interpreting these Terms of Service will not automatically be interpreted against the party that prepared them.

SECTION 21 – ASSIGNMENT

You may not transfer, delegate or assign these Terms of Service or any of your rights or obligations under them without our prior written permission. Any attempt to do so without permission will be considered invalid.

We may transfer, assign or delegate these Terms of Service and our rights and obligations without your permission or prior notice.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements under which we provide Services to you will be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Remnant is established.

You and Remnant agree to the jurisdiction and venue of the courts in that jurisdiction.

SECTION 23 – HEADINGS

The headings used in these Terms of Service are provided for convenience only and do not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO THESE TERMS OF SERVICE

You can review the most recent version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service at our discretion by posting updates or changes on our website.

It is your responsibility to check our website regularly for any changes.

We will notify you of significant changes to these Terms in accordance with applicable law. Any changes will take effect on the date stated in the notice.

By continuing to use or access our Services after changes have been posted, you agree to the updated Terms of Service.